Terms & Conditions

Riyadh Riyadh provides private, full day hosted experiences in Riyadh, Saudi Arabia. In these terms, we refer to you as the client or guest, and to the person hosting your day as your host.

We offer three levels. Every one of them is private and hosted for the full day, and each lists its own inclusions on the experiences section of this website. Depending on the level you choose, a day may include a private host, a private vehicle, breakfast, lunch, dinner, coffee and refreshments, a curated itinerary, activities and experiences, local insight, and answers to your questions throughout the day.

The Search also includes up to three villa or home visits selected around your criteria, neighbourhood guidance, schools and amenities, property related guidance, answers to relocation questions and trusted introductions.

Carte Blanche is our highest level and is built around you. Bespoke arrangements are not automatically included in its daily price. See the section on bespoke arrangements below.

Submitting an enquiry through this website does not confirm a booking and does not hold a date. Your booking is confirmed only when both of the following have happened:

• We have confirmed your date and your experience in writing.
• You have made the required payment in full.

We ask for at least 3 days notice before the date of your experience. If we have availability, we may still accept a booking inside that window.

Prices are shown per day and cover the inclusions listed for the level you choose. Full payment is required to confirm your booking.

Prices are displayed in USD. Any applicable taxes or charges will be disclosed before payment where required.

You may be able to pay in USD, EUR, SAR or another currency supported by our payment provider. Where you pay in a currency other than USD, the amount charged depends on the exchange rate and any processing applied by the payment provider at the time, which is outside our control.

If you need to cancel, tell us as early as you can. The following applies to the amount you have paid us for the experience itself:

Where we have already committed a non refundable third party cost on your behalf and with your approval, that cost may be deducted from any refund otherwise due. Where it is reasonably possible, we will tell you before we commit such a cost.

These are our commercial terms. They do not remove or override any mandatory right you have under applicable Saudi law. Where the law gives you a right that differs from the schedule above, the legal right applies.

Plans change, and we would rather move your day than lose you. You may move your booking once at no charge, subject to availability. Please ask as early as you can so we have the best chance of finding a date that suits you.

Further changes after that may be treated as a cancellation and a new booking, under the schedule above.

If we ever need to cancel your experience, you choose: an alternative date, subject to availability, or a full refund of what you have paid us.

Occasionally something outside our reasonable control affects a day. That can include severe weather, road closures, government restrictions, venue closures, major transport disruption, emergencies or other significant operational circumstances.

When that happens we will first look to reschedule your experience, or to provide a reasonable alternative of comparable value. If neither is reasonably possible, we will refund the affected portion where appropriate, less any non refundable third party cost already committed with your approval.

Your day is yours, and you can ask to change it as you go. We will accommodate changes wherever it is reasonably possible, subject to availability, timing, operational constraints and third party availability.

If a change you ask for creates an additional cost, we will tell you first. Nothing extra is charged without your approval.

On a standard booking we may recommend hotels, restaurants, schools, neighbourhoods, properties and service providers. A recommendation or an introduction does not make us the provider of that third party service, and any contract you enter into with them is between you and them.

Some elements of a day, such as restaurants and venues, are operated by independent businesses. We choose the partners we work with carefully.

On Carte Blanche we may arrange or book third party services for you. Examples include private aviation, accommodation, additional vehicles, special transportation, bespoke dining, activities, special access and other bespoke services.

These are not included in the daily price. We quote them separately, and we commit nothing until you have approved the cost. Once you approve an arrangement and we commit a non refundable third party cost, that cost may become non refundable to you, even if the experience is later cancelled or moved.

On The Search and Carte Blanche we provide local insight, neighbourhood guidance, viewing coordination, introductions and general relocation guidance. This is hosting and local knowledge.

We do not provide legal advice, tax advice, financial or investment advice, formal property valuation, legal due diligence or legal representation, and we do not guarantee any investment return. Before you commit to anything, take your own professional advice.

Any agreement you reach with a property owner, developer, agent or other third party is between you and them.

Depending on the level you book, your day may include breakfast, lunch, dinner, and coffee and refreshments, as listed for that experience.

Please tell us about allergies and dietary requirements in advance. We will make reasonable efforts to accommodate them with our partner venues, though we cannot guarantee that every request can be met.

Tell us in advance about any accessibility, mobility or medical needs so we can plan a day that works for you and let our partners know. The more notice you can give us, the more we can do.

You are responsible for:

• Holding valid travel documents and any visa you need to be in Saudi Arabia
• Giving us accurate booking information
• Telling us in advance about allergies and dietary requirements
• Telling us in advance about accessibility or mobility needs
• Following applicable Saudi law and respecting local customs
• Treating your hosts, our partners, venues and other guests with respect

If behaviour creates a serious safety risk or breaches applicable law, we may end the experience. We would only do this as a last resort.

We take reasonable care in planning and delivering your experience and in selecting the vehicles, venues and partners we use. Some parts of a day are delivered by independent third parties, and we are not responsible for their acts or omissions, or for events outside our reasonable control.

Where we are liable, our liability is limited to the amount you have paid us for the affected experience. Nothing in these terms excludes or limits liability where applicable law does not allow it to be excluded or limited, and nothing here removes any mandatory consumer right you have under Saudi law.

The content of this website, including its text, photography and design, belongs to Riyadh Riyadh or its licensors. Please do not copy or reuse it without our permission. Prices and inclusions shown on the website may change, and the terms that apply to your booking are the ones we confirm to you in writing.

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute is subject to the competent courts of the Kingdom, with Riyadh as the agreed venue where that is legally permissible.

Questions about these terms can go to hello@riyadhriyadh.com.